Get in Touch With Us
Got a question about something you've read on paulcash.co.uk, spotted an offer that's changed, or want to suggest a brand for us to look at? This page covers how to reach us and what we can help with.
The Best Way to Get in Touch
Email is the quickest route to a real answer. Send your message to [email protected] and a member of the team will read it personally — we don't rely on automated replies to fob people off. We aim to get back within two working days, though this can stretch a little during busier periods.
It helps if you mention what your message relates to right away — a specific casino, a bonus term, a factual query about one of our pages, or something else entirely. That way we can point it at the right person straight off.
What We Can Help With
- Questions about our reviews and ratings — If you want more detail on how we assessed a brand featured on this site, including any of Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo or Daytonaspin, ask away.
- Corrections — Welcome offers, wagering terms and free spin counts change regularly at operators outside UK licensing. If you've noticed something on our site that no longer matches what a casino is advertising, we want to know so we can check and update it.
- Site suggestions — Ideas for topics we should cover, questions we haven't answered, or brands you'd like us to look into.
- General enquiries about non-GamStop casinos — We're happy to point you towards relevant sections of the site, including our guide to trusted non GamStop casinos in the UK, if you're not sure where to start.
- Feedback on your experience — Whether positive or negative, if something you read here influenced a decision you made, we're genuinely interested in hearing how it went.
What We're Not Able to Do
We're an independent comparison and review site — we don't operate any of the casinos listed here, and we can't process deposits, withdrawals, account verification or complaints on a brand's behalf. Any issue with an account, a payment or a bonus needs to go directly to the customer support team of the casino in question, using the contact details on their own site.
If you're contacting us because you're worried about your own gambling, or that of someone close to you, please say so in your message. We'll point you towards general information on self-exclusion and responsible gambling tools where relevant, though we'd always encourage speaking to a dedicated support organisation for anything beyond general guidance.
A Note on How We Work
Some of the casinos mentioned on this site pay us a commission when a reader signs up through a link on our pages. This never affects how a brand is rated or where it sits in our rankings — those decisions are made independently, before any commercial arrangement comes into it. We mention this here simply so it's clear when you get in touch about anything commercial.
We take accuracy seriously across every page on paulcash.co.uk, and reader messages are one of the main ways we catch things that need updating. If you've found an error, please don't hesitate to flag it — you'll be doing other readers a favour too.
Before You Write In
A few quick pointers that usually speed things up:
- Tell us which page or casino your message relates to, if applicable.
- Include any relevant screenshots or details if you're flagging an error.
- Let us know if you'd like a reply, or if you're just sending feedback for our records.
- Remember that all gambling content on this site is intended for readers aged 18 and over.
We read every message that comes in, and we'll always try to give you a proper answer rather than a stock one. Thanks for taking the time to reach out.